Frequently Asked Questions

Your 12 free weeks start once your profile is active. After the free period, a subscription of €29 every four weeks will start. You can always pause or cancel.

No. Your profile and photos are never public. Only the people Zuza matches you with see you.

You'll have a 30-minute video call with your Dating Guide. No questionnaire, just a conversation. She will create your profile based on that.

Yes. You can pause or cancel your subscription at any time, free of charge.

Yes. You have one dedicated point of contact from start to finish. This ensures continuity and trust. If for any reason the connection doesn't feel right, we'll introduce you to a colleague.

We'll link you to the Dating Guide that best suits your agenda at that time. Because all our Guides go through exactly the same strict training program and certification process, you are assured of the same high quality, empathy and professional guidance from everyone.

Of course. Searching for a partner is a dynamic process. After a few proposals, you may notice that you find something else important in practice than you previously thought. You can always adjust your progress and wishes in the meantime.

No. Our Dating Guides only see the possible matches that Zuza has found for you but cannot search the database themselves.

Absolutely. An algorithm can match age, location and interests, but it has no understanding of chemistry, humor or presence. Your Dating Guide looks at the dynamics of a conversation and picks up on what a computer misses.

No, your Dating Guide never assumes your identity in conversations. We take care of the heavy preliminary work and prepare the introduction for you. As soon as there is mutual interest, the actual contact is always authentic and direct between you and your match.

Yes. If we notice your expectations may be unrealistic, or spot blind spots in who you're looking for, we'll say so. Respectfully, but honestly. Your Dating Guide is not a yes-person.

If you haven't dated in a long time, meeting for the first time can be just as exciting. Zuza gives you personal, focused tips on how to have your first video call with your match with confidence.

Yes. By default, the intake takes place via a secure video call. This is comfortable, efficient and can be done from the comfort of your own home.

Intakes can be scheduled flexibly, even in the evening or weekend, depending on the availability of our Dating Guides.

Our Dating Guides go through a rigorous selection process and an intensive training program in communication, safety and integrity. They only start after passing an internal exam. After certification, they receive regular ongoing training.

The most intensive contact is during your extensive video intake. After that, your Dating Guide works mostly in the background. Zuza will send you a message when we have found a match for you, or to evaluate together how an introduction went.

No, all contact with your Dating Guide is via a secure video connection. This makes our approach accessible, safe and highly efficient. You can simply conduct the extensive intake interview and evaluation moments from the comfort of your own home, no matter where you live or work exactly.

At Zuza, we combine the best of both worlds. You benefit from the convenience, speed and efficiency of an online platform, but on top of that you get the protective, discreet and human layer of a Dating Guide. No very expensive, outdated processes, but a fluid and transparent process.

Our Guides come from a variety of backgrounds. What unites them is their passion for connecting people and their insight into what real love requires.

Your Dating Guide conducts your intake conversation, creates your profile and selects photos that represent you well. After that, she stays involved in your matching in the background. She makes sure you're found for who you really are, not for a cleverly written text.

Your Dating Guide is 100% human. Finding a relationship is human work. We use technology only in the background, to create a rough draft of your profile and find matches in our network. The conversation, the final profile and the guidance: that's all done by a real person.

We don't believe in superficial check lists. Of course, we pay attention to your basic preferences, but Zuza mainly looks at the deeper layer: what phase of life are you in, what are your core values and what is your communication style? Thanks to our complete and qualitative profiles, you will be matched more selectively.

Then that's totally fine; you're always in control. We will never force a meeting.

Absolutely not. You pay a one-time fee of €49 for your intake and profile. After that, you pay €29 per 4 weeks for your subscription. No match fees, no credits for messages, no upgrades needed to be seen. What you see is what you pay.

Yes. We don't lock you in with long contracts. Your subscription can be cancelled at any time through your own account. No strings attached.

Yes, absolutely! Have you found a really nice match and would you like to see if something beautiful blossoms out of it? Then you can easily pause your subscription. You will then temporarily pay nothing and your profile will immediately become invisible to others in our system. As soon as you're ready, or if you want to continue your search, you can activate it again at the touch of a button.

No. If you need a break from dating, or you've found someone, you can simply pause or cancel your subscription. You won't be charged during that time.

Your subscription only starts after your intake conversation has taken place, your profile has been fully built, and you're actively part of our matching. Your free period counts in full. You never pay double.

The intake is not a casual introduction. Your Dating Guide invests hours in preparing and writing your personal profile. For that reason, the intake fee is non-refundable. The profile we create together is yours to keep and use wherever you like.

You'll receive a confirmation email with an invitation to add your photos and answer a few short questions. This gives your Dating Guide useful context before your conversation.

The intake is the foundation of your personal profile. In this 30-minute conversation, your Dating Guide gets to know the real you. Based on that, we create a profile that represents who you are and help you choose your best photos. This profile is yours to keep after the intake.

No. Our Dating Guides only see the possible matches that Zuza has found for you but cannot search the database themselves.

The footage of your video intake is never shared with other members. Through our secure systems, we only make a secure transcript (written out text) of the conversation. We use this purely internally to be able to write an authentic profile for you that really suits you.

To ensure the safety of our community, your true identity must be known and verified internally. We don't accept anonymous accounts. However, towards your matches, we only share your first name, age and city in the initial stages. You decide when to share more details, such as your last name or phone number, during or after a date.

No, never. Your data is yours. We only use your data for one purpose: finding the best partner for you. We don't sell profiles to third-party advertisers or share your information with third parties.

As soon as you decide to leave Zuza permanently and delete your account, we will erase your personal data from our active matching systems, in accordance with legal retention periods. You're not leaving us a “ghost profile” that's been roaming the internet for years.

We comply with the strictest European privacy legislation (AVG/GDPR). Your data is stored encrypted on highly secure, European servers. Even our own systems are set up in such a way that our employees only have access to the information that is strictly necessary for your mediation.

We have an absolute zero tolerance for transgressive behavior, as described in our Zuza Code. If you experience something unpleasant, you can report it directly and discreetly to your Dating Guide. In the event of a verified violation, we will immediately and permanently block the member concerned.