Privacy Statement

Privacy statement Zuza Personal Dating B.V.

‍Introduction

Zuza takes your privacy very seriously. Because Personal Dating is about highly personal and sometimes sensitive information, we process your data with the highest degree of care and security, fully in line with the GDPR.

Who is Zuza?

Zuza is the private company Zuza Personal Dating B.V., with its registered office in (1066 EP) Amsterdam at John M. Keynesplein 12-46, registered in the trade register of the Chamber of Commerce under number 42005759.

When Zuza processes your personal data, Zuza Personal Dating B.V. is responsible for processing.

For questions about your privacy or the security of your data, please contact our Privacy Contact Person at privacy@zuza.nl.

How does Zuza use your information?

In order to perform our Personal Dating services, we process data based on the execution of the agreement. To process sensitive information that you voluntarily share with us (such as sexual orientation, religion or a desire to have children), we ask you explicit permission. You can revoke this consent at any time via your account settings or by contacting us.

We also process data that we legally required are to store and data that we collect on the basis of a legitimate interest processing where we carefully consider your rights and our own business interests.

Below is an overview of the purposes for which Zuza processes personal data about you. In addition, it is always indicated which data Zuza uses for that specific purpose, what the legal basis for processing that data is and how long the data is kept by Zuza.

Services

Purposes and data

Zuza processes data for providing the service, account management, matchmaking and dealing with questions or complaints. This includes conducting intake interviews and personalized match preferences. The data used for this purpose includes your first and last name, age, place of residence, photos, education, interests, match preferences, email address and correspondence.

A temporary transcript will be made of the intake interview. In addition, special personal data, such as sexual orientation, religion or philosophy, and the desire to have children, are processed.

Basis and retention period

The basis for this processing is the execution of the agreement. Article 9 (2) (e) applies to special personal data, as it concerns data that the person concerned has apparently made public.

Data is stored until you indicate that you want to delete your account; after a request, the active profile is deleted within 14 days. For technical and security reasons, it can take up to 90 days for data to permanently disappear from all systems. The transcript of the intake interview will be deleted immediately after approval by the Single. Video or audio images are not saved.

Financial administration

• Purposes: Processing payments and keeping records.

• Data: Name, address, bank details (via Mollie) and payment history.

• Basis: Implementation of the agreement and legal obligation.

• Retention period: This data is stored for 7 years in accordance with the legal retention obligation.

Marketing and Communication

• Purposes: Sending the newsletter and updates via email.

• Data: Email address, interests, social media and User ID.

• Basis: Consent.

• Retention period: Until consent is withdrawn or unsubscribed; data will be deleted 30 days after unsubscription.

Website and Analysis

• Purposes: Improving the website and using functional cookies.

• Data: Surfing behavior and activities.

• Basis: Legitimate interest.

• Retention period: Maximum 2 years after the cookie was placed or the last visit.

Job applications

• Purposes: Handling applications for vacancies at Zuza.

• Data: Name, email address, resume, cover letter and other information provided voluntarily.

• Basis: Legitimate interest.

• Retention period: Maximum 6 months after completion of the application process

Using Artificial Intelligence (AI) and Audio Transcriptions

In order to provide our Personal Dating services as personal and high-quality as possible, Zuza uses advanced language models (AI/LLMs) to support the Dating Guides.

We use this technology very specifically for the following purposes:

• Preparation for the intake: Structuring and summarizing the data you have pre-filled in so that the Dating Guide can optimally prepare for your conversation.

• Transcript of the intake: Transcribing (converting speech to text) and summarizing your audio intake interview. This helps the Dating Guide write the most accurate and authentic dating profile for you as possible.

Your safety and control come first here:

• Limited recording: Only the official intake interview will be recorded and transcribed (with your prior knowledge). All other (video) conversations, dates or contact moments that take place via the Zuza platform are strictly private and are never recorded, transcribed or “overheard”.

• Human-in-the-loop (No automated decisions): Our AI systems are only supportive. AI algorithms do not make independent decisions about your profile, personality or potential matches. The Dating Guide reviews the AI summaries and always has full, human control.

How does Zuza obtain your personal data?

Zuza has information about you because you provided that information to us.

What are your rights?

Under the European General Data Protection Regulation, you have a number of rights with regard to your data and its processing:

Insight

You can always view your own (personal) details and change them in your account if necessary. If you want to see the personal data that Zuza has recorded about you, you can request access.

Modify

If you want to make changes to the personal information that you have seen as a result of a request for access and that you are unable to change yourself in your account, you can request that Zuza do so. You can request that Zuza change, correct, supplement, delete, or protect your information.

Restricting processing

You also have the right, subject to certain conditions, to request Zuza to restrict the processing of your personal data.

Right to object

If certain processing is based on the “legitimate interest” of Zuza or a third party, you have the right to object to that processing.

Data transfer

You have the right to obtain your personal data from Zuza. Zuza will provide these in a structured and common form, which can easily be opened in other common digital systems. In this way, you can also transfer your data to another provider.

Automated processing

In all cases where a decision about you is made entirely on the basis of automated processing of personal data, you have the right to ask us to have a person reconsider that decision. You can always let us know your position on that decision, or let us know that you disagree with our decision.

Revoke consent

In all cases where the basis for certain data processing is your consent, you have the right to withdraw that consent. This has no consequences for the past, but it does mean that we are no longer allowed to process that data. As a result, Zuza may no longer be able to provide you with certain services.

Response by Zuza

A request can be sent to support@zuza.nl. Zuza will comply with your request as soon as possible and in any event no later than one (1) month after Zuza has received such a request. If Zuza rejects your request, we will indicate in our response why the request is rejected.

Recipients of the personal data

Your data will be shared with the person appointed by Zuza Dating Guides for the performance of the service. In addition, profile data (first name) is shared with potential matches within Zuza's private environment. We never sell your information to third parties.

The data can be transferred to:

• Processors
• Parties involved in the execution or fulfillment of an agreement between you and Zuza
• Dating Guides

It is possible that Zuza is obliged to provide your information to a third party, for example under a legal obligation.

International transfer

Zuza strives to process and host personal data within the European Economic Area (EEA) as much as possible. However, for specific functionalities, including scheduling appointments for intakes, we use specialized service providers that may (partly) be located outside the EEA.

In such cases, we ensure an appropriate level of protection by working exclusively with parties that meet the strict requirements of the AVG (GDPR). Zuza has concluded a processing agreement with these parties and uses standard contractual clauses (Standard Contractual Clauses) approved by the European Commission, so that your data is treated with the same care and security even outside European borders.

Can this Privacy Statement be amended?

This Privacy Statement is subject to change. We therefore recommend that you regularly check the Privacy Statement for any changes.

Where can you go with complaints and questions?

If you have any questions about this Privacy Statement and how Zuza uses your data, you can send an email to support@zuza.nl. Even if you have a complaint about how Zuza processes your data, you can send an email to support@zuza.nl. In addition, you can always contact the competent national supervisor in the field of privacy protection. In the Netherlands, this is the Personal Data Authority.

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