Yes, you have one fixed point of contact from start to finish. This ensures continuity and trust. In the unlikely event that the click is not quite right, we will help you find a colleague.

We'll link you to the Dating Guide that best suits your agenda at that time. Because all our Guides go through exactly the same strict training program and certification process, you are assured of the same high quality, empathy and professional guidance from everyone.

Of course. Searching for a partner is a dynamic process. After a few proposals, you may notice that you find something else important in practice than you previously thought. You can always adjust your progress and wishes in the meantime.

No. Our Dating Guides only see the possible matches that Zuza has found for you but cannot search the database themselves.

Absolutely. An algorithm can match age, height and zip code, but it doesn't understand chemistry, subtle humor, or charisma. Our Dating Guides look at your appearance and the dynamics in a conversation. We use human intuition to pick up exactly what a computer lacks.

No, your Dating Guide never assumes your identity in conversations. We take care of the heavy preliminary work and prepare the introduction for you. As soon as there is mutual interest, the actual contact is always authentic and direct between you and your match.

Sure. As a professional sparring partner, we are not “yes guys”. Should we notice that your expectations may be unrealistic, or if we see blind spots in your date pattern, we will hold up a mirror to you in a respectful way.

If you haven't dated in a long time, meeting for the first time can be just as exciting. Zuza gives you personal, focused tips on how to have your first video call with your match with confidence.

Yes. By default, the intake takes place via a secure video call. This is comfortable, efficient and can be done from the comfort of your own home.

Intakes can be scheduled flexibly, even in the evening or weekend, depending on the availability of our Dating Guides.

All Guides go through a strict internal selection and an intensive training program in communication, safety, and integrity. They only start after passing internal exams and attend regular refresher courses to stay up to date.

The most intensive contact is during your extensive video intake. After that, your Dating Guide works mostly in the background. Zuza will send you a message when we have found a match for you, or to evaluate together how an introduction went.

No, all contact with your Dating Guide is via a secure video connection. This makes our approach accessible, safe and highly efficient. You can simply conduct the extensive intake interview and evaluation moments from the comfort of your own home, no matter where you live or work exactly.

At Zuza, we combine the best of both worlds. You benefit from the convenience, speed and efficiency of an online platform, but on top of that you get the protective, discreet and human layer of a Dating Guide. No very expensive, outdated processes, but a fluid and transparent process.

Our Guides come from a variety of backgrounds. What unites them is their passion for connecting people and their insight into what real love requires.

The Dating Guide listens to your story, they write your profile, help you choose your photos, and monitors your progress. The Dating Guide learns what type of person you're looking for and ensures that your profile and photos present you as you really are.

Your Dating Guide is 100% Human! After all, relationships are human work. We only use our smart technology in the background (for example, to find the right matches in our network). Your extensive video intake, profile writing and ongoing monitoring are always done by a certified flesh and blood expert.

No. Our Dating Guides only see the possible matches that Zuza has found for you but cannot search the database themselves.

The footage of your video intake is never shared with other members. Through our secure systems, we only make a secure transcript (written out text) of the conversation. We use this purely internally to be able to write an authentic profile for you that really suits you.

To ensure the safety of our community, your true identity must be known and verified internally. We don't accept anonymous accounts. However, towards your matches, we only share your first name, age and city in the initial stages. You decide when to share more details, such as your last name or phone number, during or after a date.

No, never. Your data is yours. We only use your data for one purpose: finding the best partner for you. We don't sell profiles to third-party advertisers or share your information with third parties.

As soon as you decide to leave Zuza permanently and delete your account, we will erase your personal data from our active matching systems, in accordance with legal retention periods. You're not leaving us a “ghost profile” that's been roaming the internet for years.

We comply with the strictest European privacy legislation (AVG/GDPR). Your data is stored encrypted on highly secure, European servers. Even our own systems are set up in such a way that our employees only have access to the information that is strictly necessary for your mediation.

Totally confidential. Everything you discuss with your Dating Guide stays between you. We have strict privacy guidelines, your data is securely stored in the EU, and your profile is only shared 1-on-1 with a match.

We have an absolute zero tolerance for transgressive behavior, as described in our Zuza Code. If you experience something unpleasant, you can report it directly and discreetly to your Dating Guide. In the event of a verified violation, we will immediately and permanently block the member concerned.

Definitely not. At Zuza, we believe in transparency. You pay a one-off fee of €49, - for your intake and profile structure, and then a fixed amount of €29 per 4 weeks. There are no unexpected match fees, we don't sell “credits” for messages, and no expensive upgrades are required to be seen. What you see is what you pay.

Yes, we are not holding you with strangulation contracts. After registration, your membership can be canceled monthly via your own account environment. You are not committed to anything.

Yes, absolutely! Have you found a really nice match and would you like to see if something beautiful blossoms out of it? Then you can easily pause your subscription. You will then temporarily pay nothing and your profile will immediately become invisible to others in our system. As soon as you're ready, or if you want to continue your search, you can activate it again at the touch of a button.

No. Do you have no time to date for a while, or did you find a nice partner through us (or somewhere else)? Then you can easily pause or cancel your membership. You will then no longer pay monthly costs.

The monthly membership only starts after your intake interview and your complimentary membership period, and when your profile has been fully developed and approved, and you start actively participating in our matching rounds. So you never pay twice.

Because the Dating Guide invests their time directly before, during and after the intake in preparing and writing your professional profile, we are unable to refund the one-off intake costs. However, the completed profile is entirely yours to keep.

You will immediately receive a confirmation and a link to schedule your video intake in the calendar of a Dating Guide, at a time that suits you. During this conversation of approximately 30 minutes, we will lay the foundation for your matchmaking together.

The intake is not an informal chat, but the start of your personal profile. We put a lot of time and expertise into this half hour. Your Dating Guide interviews you, writes an authentic profile text and helps you with your best photo selection. This tangible result is immediately yours; you can therefore use these texts and photos anywhere afterwards.